Refund policy

Return Policy

We want you to love your purchase! If you’re not completely satisfied, we’re happy to help.

Return Window

• Returns are accepted within 14 days of the original delivery date for an exchange or store credit.

• Damaged or defective items must be reported within 7 days of delivery to qualify for replacement or store credit.

Requests made after these time frames will not be accepted.

 

Return Requirements

To be eligible for a return, items must meet all of the following requirements:

• Unworn

• Unwashed

• In original condition

• All original tags attached
  

 

Non-Returnable Items

The following items are not eligible for return

• Beauty products
  

• Customized items
  
  

• Bodysuits

• Swimwear

• Intimate clothing (including lingerie and undergarments)

• Final Sale items

 

Refunds

• Refunds are issued as exchanges or store credit only.

• Store credit is valid for future purchases and does not expire.

• Store credit is non-transferable and may not be redeemed for cash.
  
  

• Please allow 5–10 business days for processing after approval.

 

 

Should you have any questions or concerns regarding returns, please feel free to contact us. 
novaaurasupport@gmail.com